Switchback Outdoor Gear processes and ships orders from Texas and operates 9:00 AM - 5:00 PM CST (Central Standard Time) Monday through Friday. We are closed on weekends and major holidays and do not offer shipping during these times.
Orders placed Monday through Thursday are processed within 24 hours and orders placed Friday through Sunday will be processed the following Monday. Please allow up to 72 hours for processing weekend orders.
USPS Priority Mail
Current promotion includes Free Ground Shipping in U.S.!
Your shipment will be made using USPS (United States Postal Service) Priority Mail. We offer flat rate shipping (Standard) which is typically delivered within 1 to 3 business days based on where your package is being sent. This does not include the processing time (see above) and the estimated delivery date is not guaranteed by USPS Priority Mail. There may be exceptions.
Flat rate standard shipping rates are as follows:
A tracking number from USPS will be emailed to you when your product is shipped. Be sure to add firstname.lastname@example.org to your spam filter in order to ensure receipt of the tracking email. Switchback Outdoor Gear is not responsible for for lost or stolen packages. Please ship to a secure location.
Your customer satisfaction is our top priority. You may return new, unused, and resalable items for a refund at the discretion of Switchback Outdoor Gear. Simply ensure that the item is returned in its original product packaging within 30 days of delivery.
To process a return
Begin by filling the contact form, and be sure to include your order number and the reason for the return. A support representative will respond to your return inquiry with a RMA number that you should include in your return packaging.
Preparing a return shipment
Inside the packaging, please include your contact information, the order number, and the reason for the return. On the outside of the box, write the RMA number and the appropriate return address; both of which will be provided to you upon contacting us via contact form.
Please ensure that the package is fully sealed before shipping. We ask that the item be shipped either UPS or Insured Parcel Post. Using one of these methods will allow the package to be traced and the credit process much quicker. We are not responsible for packages that are lost or damaged.